FAQ

Frequently Asked Questions (FAQ)

Ordering & Shipping

1. How long does shipping take?
Shipping times vary depending on your location. On average, orders are processed within 1-3 business days and delivered within 7-15 business days.

2. Do you offer international shipping?
Currently, we only ship within select regions. Please check our shipping policy for details on available locations.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

4. What should I do if my order is delayed? 
If your order is delayed beyond the estimated delivery time, please contact our support team, and we will assist you in resolving the issue.

Products & Warranty

5. Do your products come with a warranty?Yes, most of our products come with a manufacturer’s warranty. The duration and coverage details vary by product. Please refer to the product page for specific warranty information.

6. What if I receive a defective or damaged item?
If you receive a defective or damaged product, contact our customer support within 7 days of delivery with a photo of the item. We will arrange a replacement or refund as per our policy.

Returns & Refunds

7. What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. 

8. How do I initiate a return?  
To start a return, visit our Returns page or contact customer support with your order details.

9. When will I receive my refund?  
Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Payments & Security

10. What payment methods do you accept?  
We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.

11. Is my payment information secure?  
Yes, we use industry-standard encryption and secure payment gateways to ensure your payment details are safe.

General Questions

12. Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 12 hours of purchase. After this period, the order is processed and cannot be changed.

13. Do you offer discounts or promotions?  
Yes, we periodically run special offers. Subscribe to our newsletter to stay updated on discounts and promotions.

14. How can I contact customer support?
You can reach us via email or our Contact Us page for any inquiries or assistance.

If you have any other questions, feel free to reach out to us. We’re happy to help!